A new The City Rooms!

The new City Rooms has been born from December 2013!

After having gone through some different structures, the company has changed to a new improved one. The goal is being involved with all the tenants’ issues, increase our responsibilities and awareness. We want to build long term relations with the clients, and provide them a higher value on a consistent, ongoing basis.

What does Tenancy Managers means?

The Tenancy Managers provide assistance to thousands of tenants who have rented their properties through our estate agency office. We want to make sure that each tenancy runs smoothly from start to finish and that excellent customer service is delivered. As well as mediating between tenants and landlords it is equally important to ensure that all the necessary paperwork is in place and all the relevant records throughout the length of a tenancy are maintained.

Tenancy Managers also answer questions concerning contracts and offer guidance wherever possible to help our landlords effectively manage their property. It is therefore vital to enjoy communicating with a wide range of people.

Before and After

Before the new programme, Letting Negotiators took responsibility for all the aspects of the let, advising clients about the letting process, setting up viewings, and closing deals.

The new structure allow Tenancy Managers to get involve with the client’s issues, and have a closer relationship.

We've also changed some aspects of our diary routine; 

• Weekly training. Tenancy Managers are trained three days per week by our Company Director. They also have the programme of “Train your college”, where twice per week two of our colleges prepare a speech about a subject related to the business. Thus, everyone will improve their communication skills as well as their confidence. We are working together to reach the goal of the company, which is make the life easy for all our clients. 

• Teamwork. They’re working in teams of 3 people, divided by areas and properties. The properties have been shared out depending on the experience of the staff. Each team has to be sure that their tenants and the properties are in a good conditions and there is not complains at all. At the moment our occupancy rate is more than 97%, landlords and tenants are happy thanks to our new system, mostly of the tenants are doing the renewal for one year more.  

Being different

So, there’s a big difference with the rest of the agencies working in East London. We think that the key to success is building strong and long term relationships, so these are our basic principles:

• Communication

Tenants depend on us to keep them informed. Make regular communications with them is one of our top priorities. We use different ways to communicate with our tenants as telephone, email, text messages, Facebook, Whatsapp, Twitter...  You choose the way!

• Useful resource

The more value we offer, the more a client comes to depend on us. We don’t hesitate to share information clients may find useful, whether or not it benefits us in any way.

We also don’t bother them with offers we know won’t likely interest them. Always thinking on offer the best for landlord and tenants.

• Honesty

No long-term relationship survives if the two parties aren't honest with each other.

In addition to providing a service our clients need, our responsibility is to be open and honest in all our dealings.

• Deadlines

When we say we’re going to do something, there should be no questions in our client’s mind that this might not be true. By committing to a deadline, clients will trust our company and they will prefer to deal with people they trust, rather than waste time looking for someone else.

• Clients are more than just “clients”

A client is more than just a revenue, each one has likes and dislikes, preferences, issues and concerns. For us, the more we can identify with a client as a person, the stronger we’ll build the relationship.

• Loyalty

The clients are honored for their loyalty and they receive the preferential treatment they deserve.

Benefits and Feedback

Reliability and reputation are the most important benefits that the company is gaining after the implementation of the new system.

As all of you know, the reputation of an organization is very important and essential to survive. In the past, businesses relied on word of mouth by their stakeholders in order to establish, build and maintain their reputations. In this modern age of social networking, websites, and other methods of instant communication, businesses must be conscientious of their reputations on a constant basis and be responsive to any crisis that may have an impact on their reputation.

If an organization has a good reputation in the market, consumers may have a preference for that company even if there are similar businesses offering the same services for different prices.

So with the new programme we differentiate our service in a really competitive market, as the Estate Agencies are in the country.

Clients rent their accommodation with our company because we offer them an extra benefit, something that the rest of estate agencies through East London can’t offer. That’s thanks to all the efforts that The City Rooms team has made.

More news 

• Website : The City Rooms is building a new website, which will be operating in 2 months. In the meanwhile, you can visit our current site The City Rooms . We will be the first company in the property market renting online. 
• Logo and Slogan  
• Videos
• Spot Tv & Radio
• Advertisement 
• Customer Services 
• Property Manager
• Promotions 
• Sales & Buyers

Conclusion


Mainly, the goal of this change is to get a better customer service for all our tenants. It can help us develop a loyal customer base and improve relationships with our customers. Be aware of their wants and needs is always necessary to create a long term relationship with the clients.

To conclude, we can say that we will be happy to welcome all of you in our Bethnal Green Office, 144 Cambridge Heath Road, E1 5QJ. Every day we try our best, and try to put a smile on your faces!



"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” 

Mahatma Ghandhi!